If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewelry, items on SALE, accessories, swimwear, SUNGLASSES or any other item that cannot be returned for health or hygiene reasons)
• the items are unworn and unwashed
• the items have all The Kript tags attached
• you take good care to avoid the transfer of make-up
Lebanon & UAE
Regular priced Items bought on Thekriptstore.com will gladly be exchanged within 24 hours after receiving the order. All merchandise must be received back in its original form. It must not be worn, altered or damaged. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, SUNGLASSES CANNOT BE EXCHANGED. In the event of an exchange, exchanging is free of charge within the period mentioned above. To make an exchange please contact us by email on: firstname.lastname@example.org or on whatsApp on the number +96171471000
Refunds in CASH
• We do not allow any refunds at this time. Exchanging items is only acceptable.
HOW TO RETURN A FAULTY ITEM
We are sincerely sorry to hear that there was a manufacturing fault with your garment!
Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control.
In the case of a manufacturing fault we are more than happy to replace the item for you for one that is in tip-top condition :)
1. Please email customerservice@thekriptstore with photos of your faulty item, your invoice number & full name
2. After shipping back the item at your local post office, please send us a picture of the bill and we will refund your payment to cover your postage cost.
3. Item must be sent back to The Kript within 21 days of receiving the postage label.
4. Our team will inspect the garment and process either a replacement or a refund or 100% credit note if the item is no longer available.